Frequently asked questions

It depends on your source water — mainly its TDS and whether it is municipal or borewell. We measure it during a free water quality check and recommend from that, rather than selling the same unit to everyone.

Total Dissolved Solids: the combined mineral and salt content of your water, measured in parts per million. It decides whether you need RO, UV, or both — high-TDS borewell water needs RO, while low-TDS municipal supply often does not.

No. RO removes dissolved salts, which matters on high-TDS water, but on already-soft municipal supply it strips useful minerals and wastes water for no benefit. That is exactly what the water test is for.

Installation is carried out by our own technician. Whether it is included or charged depends on the product — it is stated on the product page and confirmed before you order.

Most domestic units are fitted in a single visit. The technician connects the inlet and drain, checks for leaks and records the inlet and outlet TDS before leaving.

Warranty length varies by product and is shown on each product page. It runs from the installation date and is tied to the unit serial number, so it stays with the machine rather than with a receipt.

It depends on the unit and on how hard your water is. Each unit has its own replacement schedule tracked against its serial number, and we contact you when a change is due.

The scheduled visits and the parts named in that specific plan. Coverage is decided when you raise the request, so you know before the technician arrives whether the visit is chargeable.

No. Warranty and AMC status is checked when the request is logged, and a covered visit cannot be billed afterwards.

Yes. The serial number is on a sticker on the unit, but if it is unreadable we can find your installation from your registered mobile number.

Partners sell and support purifiers and are paid on those sales. Full details, including the compensation structure, are on the partner page.

No. The programme is built around selling products to real customers, not around purchases by partners themselves.

Yes. KYC verification is required before any payout can be released. This is a legal requirement, not an internal preference.